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Emergency Medical Services

Filing a Complaint

Click here to download the EMS Complaint/Investigation Form

If You Have a Problem with an Ambulance Service

Many complaints arise from misunderstandings. You may be able to resolve complaints by direct communication with the service director. If you are not satisfied with the response, you may file a complaint with the Division of Emergency Medical Services (EMS).

What Can the EMS Board Do?

If formal charges are filed by the department and the Board determines that there has been a violation of the a statue or rule, the Board may choose from the following actions:

Reprimand the license holder
Suspend the license
Revoke the license
Dismiss the complaint
Approve a monetary civil penalty
Impose probation
A combination of the above

How to File a Complaint

Complaints are investigated by the regional staff of the EMS Division and the findings are reviewed to determine if violations have occurred.

If you wish to file a complaint, you may call (615) 741-2584 or submit written complaints to:

Department of Health
Division of Emergency Medical Services
227 French Landing, Suite 303
Heritage Place Metro Center
Nashville, TN 37243