Many complaints arise from misunderstandings. You may be able to resolve complaints by direct communication with the service director. If you are not satisfied with the response, you may file a complaint with the Office of Emergency Medical Services (EMS).
If formal charges are filed by the Department and the Board determines that there has been a violation of a statue or rule, the Board may choose from the following actions:
Reprimand the license holder
Suspend the license
Revoke the license
Dismiss the complaint
Approve a monetary civil penalty
A combination of the above
Complaints are investigated by the EMS Regional Staff and the findings are reviewed to determine if violations have occurred.
If you wish to file a complaint, you need to submit it in writing by downloading the form from the link above. If you are unable to access the form you can call (615)741-2584 to obtain a copy. Submit your complaint to:
TN DEPARTMENT OF HEALTH
OFFICE OF EMERGENCY MEDICAL SERVICES
665 MAINSTREAM DRIVE, 2ND FLOOR
NASHVILLE, TN 37243
ATTN: COMPLAINT INTAKE